FAQ’s

That depends on if it an hourly rate or a volume rate.

Local moves in Sydney and Country NSW moves are priced with an hourly rate. Interstate removalist services are priced by volume! Country NSW and Interstate moves may incur a fuel levy.

When a Interstate move is quoted on estimated cubic metres/volume and upon uplift the overall cubic metres/volume exceed the estimated volume then additional charges will apply

pro-rata at the cubic metre rate set out by the contractor upon booking.

Cubic metre volume is calculated on stackable/loadable space.

All items are wrapped in furniture blankets which add’s to the overall volume.

Only office staff are authorised to make adjustments to the quoted price!

Local moves in the Sydney metro area are priced with an hourly rate which is from arrival until completion. If it is a local move then a fair 30 minute call out fee is only charged if the pick up is more then 20km from the Sydney CBD and if it is more then 30km from the city CBD then the call out fee is equivalent to the drive time from the CBD.

Country NSW moves are also priced with an hourly rate which is from arrival at pick up address, with no call out fee if less then 20km from Sydney CBD, and until completion at destination in the country plus return travel to Sydney CBD equivalent to the drive time from pick up to destination.

Country moves may incur a fuel levy which will be explained in advance.

Interstate moves are priced with a volume system based on cubic metres required in the truck plus a fair fuel levy which is determined upon destination.

All prices are explained clearly before booking confirmation. We don’t have nay hidden fees.

Hourly rates are firm for local Sydney moves and country NSW moves in most instances.

Understandably there are occasiona that may require us having to get an additional person to assist with your move then we will adjust the hourly rate as per the manpower rate.

For reasons such as if we arrive and you have more furniture and goods then you have told us, or you are not packed up and ready to go which means we have to assist with the packing, or you have time constraints and a difficult access where we have to carry the furniture several hundred metres to and from the truck for several hours and it is clearly necessary to get an additional worker, then upon your request we will arrange for you.

Local moves only have a back to base return travel charge if more then 30km from the Sydney CBD which is equivalent to drive time.

If less then 30km from Sydney CBD we do not charge a back to base travel fee.

Local moves in the Sydney metro area do not incur a fuel levy.

Country and Interstate moves may incur a minimal fuel levy  factored into the quote.

We accept cash or Visa Card, Mastercard for you move.

Credit card payments incur a 3% processing fee.

When paying by credit card we require authorisation by signature with photo id.

We don’t charge a booking fee for local moves.

Interstate moves require a 25% booking fee upon booking!

With a local and country move the customers starts paying from arrival at pick up address until completion (plus any call out fee or return travel fee).

Local moves require payment in full upon completion

Country moves require a deposit upon uplift and balance of payment is required in full upon completion.

Interstate moves, require a 25% deposit upon uplift, and balance of payment in full upon completion.

We do not have hidden costs.

We are up front with all our pricing.

If however, on the day of your move, you require an additional man the hourly rate would change, or you require a balcony lift, or the volume of goods with an interstate move then there may be additional costs.

Although you only want one piece of furniture moving the cost can depend upon many variables such as where you are located, how far it is from pick up to delivery, how many people to required to lift the item and the access.